VA New England Healthcare System
Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
VA New England Healthcare System is proud to announce an exciting new initiative for VA Appointments!
VEText is an automated, interactive text message system to remind Veterans of upcoming VA appointments. Veterans can respond to confirm or cancel an appointment.
If you have a medical emergency, call 911.
To schedule an appointment at one of our medical facilities, click one of the links below:
- Edith Nourse Rogers Memorial Veterans Hospital - Bedford, MA
- VA Boston Healthcare System, Brockton Campus - Boston, MA
- VA Connecticut Healthcare System - West Haven and Newington, CT
- Manchester VA Medical Center - Manchester, NH
- Providence VA Medical Center - Providence, RI
- VA Central Western Massachusetts Healthcare System - Northampton, MA
- VA Maine Healthcare System - Togus - Togus, ME
- White River Junction VA Medical Center - White River Junction, VT
(click on image for full brochure)
VISN 1 VA Health Connect Clinical Contact Center - 24/7 Virtual Healthcare
VA Health Connect (also known as the VISN 1 Clinical Contact Center) 1-833-933-1106 is operational 24/7 to provide Veterans with virtual care and support
- Bedford VA Healthcare System
- Boston VA Healthcare System
- CWM VA Healthcare System
- Connecticut VA Healthcare System
- Manchester VA Healthcare System
- Maine VA Healthcare System
- Providence VA Healthcare System
- WRJ VA Healthcare System
The VISN 1 Clinical Contact Center is a service of the VA New England Healthcare Network (VISN 1) - providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in New England
Veterans who receive care in the network can call 1-833-933-1106 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.
Questions & Answers
How do I use the Clinical Contact Center?
Simply call 1-833-933-1106. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic. You can also contact the center using the VA Health Chat app available for both Android and IOS mobile devices. The app can also be launched from your PC. Learn more at: https://mobile.va.gov/app/va-health-chat
Do I have to be a VISN 1 patient to use the Clinical Contact Center?
All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 1 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at: www.va.gov/health-care/about-va-health-benefits
Is the VISN 1 Clinical Contact Center safe and private?
Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.
What services does the Clinical Contact Center provide?
Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.
What is VA Health Chat?
The VA Health Chat App provides easy, online access to chat with VA staff when Veterans have health concerns and more. The app accesses the VA Electronic Health Record and, for security purposes, requires Veterans to enter My HealtheVet (premium), DS Logon (premium), ID.me, or account credentials. Veterans can connect to the center using VA Health Chat. Veterans who need to see a provider may also be offered the option to connect via telephone or secure video during their chat session if deemed appropriate by center staff. The app is available for Android and IOS. Learn more at: https://mobile.va.gov/app/va-health-chat. NOTE: VA Health Chat meets or exceeds VA mobile security application standards. The underlying software of the VA Health Chat app is provided by a commercial vendor. For VA to use this software, VA Health Chat had to undergo a rigorous Authority to Operate (ATO) process -- VA’s certification that all applicable security requirements have been met. The ATO process is specifically designed to ensure data security, at rest and in transit, as well as meet VA’s high standards for Veteran security and privacy. Sensitive medical information within the app is accessed by the VA employees who staff the application and chat with Veterans. Any Protected Health Information (PHI) or Personally Identifiable Information (PII) that the VA staff members have access to is covered under HIPAA and the same guidance that applies to information received from Veterans in face-to-face visits, video visits, or telephone care.
Can a provider prescribe medication as part of a Clinical Contact Center visit?
Yes, when needed, the Clinical Contact Center provider may prescribe you medications, and questions about medications, and more. Medications prescribed through the center will be mailed to you. If there is an urgent need for a medication, pickup may be arranged for you. The Clinical Contact Center provider may arrange for you to pick up a short-term supply at your local VA pharmacy or a contracted pharmacy in the community.
What number do I call to get help ordering my medication?
Your Pharmacy telephone number has NOT changed. Please call the number on your prescription bottle to order your medication and have the bottle with you when you call. The automated pharmacy lines are always available 24 hours per day, 7 days per week. You can also refill, track, and view your medications 24/7 by logging on to your My HealtheVet Pharmacy account at https://www.myhealth.va.gov. If you are out your medication and do not have any refills remaining, you may contact the Clinical Contact Center or your VA Provider for assistance with renewing your medication.
Can I schedule an appointment using the Clinical Contact Center?
The Clinical Contact Center can directly schedule primary care appointments. In the future, the center will also be able to schedule certain specialty care appointments. In the event the center cannot schedule an appointment for you, staff will contact the VA facility at which you receive you care and coordinate for follow up contact to ensure an appointment is made.
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.