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VA New England Healthcare System


Customer Service

Patient Advocate Program & Experience Office

Our Patient Advocate and Veterans Experience program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs. If you, or a Veteran you care for, have not been able to resolve important issues related to VA through other means of communication, please contact the patient advocate at the VA New England medical center where you receive care. See below for contact information.

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VA New England (VISN 1) Patient Experience Officer

Alternatively, you may contact us through Ask VA (AVA) which is our new online tool that replaced the Information Routing & Inquiry service (IRIS) and the GI Bill Help Portal. Use Ask VA to send us your questions, updates, and documents online. Contact us online through Ask VA

Additional Contacts

See a listing of our medical centers below -- you can reach any of our medical centers in New England by calling 1-844-VA-CARES (1-844-822-2737) and follow the prompts to reach your medical center. If you cannot reach one of our medical center patient advocates where you receive care, you can also contact the VA New England Healthcare System (VISN 1) Patient Experience Officer. Contact the VA New England main number at (781) 687-4821 and ask to speak with the Patient Experience Officer.

For a listing of additional contacts, please visit our phone directory.

Alternatively, you may also contact us through e-mail using the VA National Inquiry Routing & Information System at

VA New England Healthcare System: 844-VA-CARES (822-2737)
Connect with the Healthcare System in your region and then ask to speak with the Patient Advocate

VA Bedford Healthcare System
- Bedford VA Medical Center
- Gloucester Clinic
- Haverhill Clinic
- Lowell Community Center
- Lynn Clinic

VA Boston Healthcare System
- Brockton VA Medical Center
- Jamaica Plain VA Medical Center
- West Roxbury VA Medical Center
- Famingham Clinic
- Lowell Clinic
- Plymouth Clinic
- Quincy Clinic

VA Central Western Massachusetts Healthcare System
- Leeds VA Medical Center
- Fitchburg Clinic
- Greenfield Clinic
- Pittsfield Clinic
- Springfield Clinic
- Worcester Clinic

VA Connecticut Healthcare System
- Newington VA Medical Center
- West Haven VA Medical Center
- Danbury Clinic
- New London Clinic
- Stamford Clinic
- Waterbury Clinic
- Willimantic Clinic
- Winsted Clinic

VA Maine Healthcare System
- Togus VA Medical Center, Augusta
- Bangor Clinic
- Calais Clinic
- Caribou Clinic
- Fort Kent Clinic
- Houlton Clinic
- Lewiston/Auburn Clinic
- Lincoln Clinic
- Portland Clinic
- Rumford Clinic
- Saco Clinic

VA Manchester Healthcare System
- Manchester VA Medical Center
- Conway Clinic
- Portsmouth Clinic
- Somersworth Clinic
- Tilton Clinic

VA Providence Healthcare System
- Providence VA Medical Center
- Hyannis Clinic
- Middletown Clinic
- New Bedford Clinic

VA White River Junction Healthcare System
- White River Junction VA Medical Center
- Bennington Clinic
- Brattleboro Clinic
- Burlington Clinic
- Keene Clinic
- Littleton Clinic
- Newport Clinic
- Rutland Clinic