Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA New England Healthcare System


Veterans Engineering Resource Center (VERC)

New England VERC applies engineering and improvement methods to important healthcare problems so that the Department of Veterans Affairs (VA) can efficiently, effectively, and reliably provide exceptional care to Veterans. As one of three Veterans Engineering Resource Centers (VERCs) nationally, we also train VHA staff and the next generation of professionals in improvement methods as they apply to healthcare. New England VERC is a multidisciplinary program collaborating with academics, researchers, clinicians, and operations staff to improve the way work is done on local, regional, and national levels.

Some examples of our recent and ongoing improvements include:

  • Worked with the Delirium Patient Safety Center of Inquiry to create a streamlined electronic tool to evaluate the risk of delirium in hospitalized Veterans. 
  • Partnered with the National Hepatitis C Resource Center and HIV, Hepatitis, and Public Health Pathogens Program Office to build collaboration throughout the VA due to increasing numbers of Veterans accessing Hepatitis C treatment. 
  • Developed an electronic management tool to ensure seamless discharge for all Spinal Cord Injury patients.

New England VERC balances project priorities among a number of different customers and levels of the VHA organization including: national priorities and VISN strategic goals and needs. Potential projects are prioritized from carefully selected criteria shown below.

Project Priorities graphic showing the four criteria: VA Strategic Alignment, Engineering Fit, Customer Support and Spreadability